FAQ
Shipping
When does my order ship?
Check the product page for more info. At the top of the product description you’ll see estimated shipping dates.
Who’s shipping my order?
All my orders are shipped with PostNL (the Dutch postage service). Carriers in country of destination may vary.
Where’s my order?
When order are shipped you’ll receive a notification from both PostNL as my shop with a link to the current shipping status. Please check your spambox first if you haven’t received any e-mail from DHL or my shop. NOTE: When you ordered ‘without Track&Trace’ all the above does not apply
I’ve ordered without Track&Trace, can check I the shipping status?
No. For mailbox package there’s an option to ship without Track&Trace. You’ll only get a notification from my shop that confirms that your order is fulfilled. Shipping without Track&Trace is at your own risk.
What are the shipping costs?
The shipping costs depend on where you live and will be calculated at the checkout.
Shipping during COVID19
Due the international COVID19 pandemic postal services have to deal with regulations that differ per country. Your order might be delayed because of this. Please be patient and if you have questions, feel free to contact me.
Shop
How can I pay for my order?
I accept the following payment methods:
• Paypal
• Visa
• Mastercard
• American Express
• Maestro
• Shop Pay
• Apple Pay
• Google Pay
• Shopify Pay
I regret my purchase, can I cancel my order?
All sales are final, except for items that aren’t unique. An item is unique when it’s signed and/or (hand)numbered.
My package was damaged upon arrival, what to do?
Please contact me within 5 days after receiving the order. Send me an e-mail with a description and photos of the damaged item(s). I will contact as soon as possible with a solution.
How can I contact you?
If you have any questions regarding your order or items in my shop, please send an e-mail to shop@jellesmid.com. You will be contacted within 24 hour.